Oxygen Times makes every effort to ensure that the products you purchase arrive in perfect condition. However, in an unlikely event of damaged, defective or different/wrong item delivered, we offer a free replacement within 5 days of delivering the product.
In the event that a prepaid order is not accepted upon delivery, a credit note will be issued for the amount paid, excluding delivery charges. This credit note can be used to make future purchases on the website. The credit note will be valid for 180 days from the date of issuance.
Kindly inform us on +91-7314855222 (phone) or +91-8287912470 (WhatsApp) or [email protected] (email) within 5 days of receiving the product if it is eligible for replacement. We may contact you to ascertain the damage or defect in the product prior to issuing a replacement.
Please note that Oxygen Times will not be responsible for any delivery concerns if you do not notify us within five working days of receiving your order.
For successful pick-up, your product will be inspected for the following:
After successful pick-up, the replacement of the product will be delivered to you within the next 72 hours.
